Thursday, 15 August 2019

Technology: Facebook paid contractors to transcribe users' audio

Facebook Inc has been paying outside contractors using humans to transcribe audio clips from users of its services, Bloomberg reported on Tuesday (Aug 13), citing people familiar with the matter.

Facebook acknowledged the transcriptions, telling the news agency in a statement that they were made with users' permission, but that the practice has nonetheless been stopped.

"Much like Apple and Google, we paused human review of audio more than a week ago," the company said.

Facebook is not the only company that used humans to transcribe private conversations from users. Other companies that practised such activity included Apple, Google, Amazon (all mostly from their smart speakers and smart devices) and Microsoft (Skype), although it is believed that such activity has stopped.


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